Blog Archives

What medical personnel will accompany the guest on a flight?

Malora Zeller says: At the very least a paramedic will be with the patient. Some service providers use doctors and nurses (or paramedics) in flight.

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Can family or others accompany patients?

Malora Zeller says: Yes, where possible but this cannot be guaranteed due to weight and space limitations on aircraft or ground ambulances.

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Who pays for an evacuation?

Jade Taylor says: An evacuation will be paid for by different parties depending on the situation. If the patient were a foreign guest with travel insurance, the evacuation would be covered by the guests travel insurance. If the patient were

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What exactly does it mean to be held liable?

Malora Zeller says: Very simply for one to be held liable you need to have two certainties: – There has been a loss (whether financially, human impairment/death etc) – You are at fault (due to proven negligence, gross misconduct etc)

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Just how badly can my business suffer due to an incident?

Malora Zeller says: This an extremely important concept in today’s corporate environment. Directors can be held personally liable and can be charged criminally for negligence in their duties as stewards of their companies. A key responsibility is called “business preparedness”

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Should I reply to negative comments or reviews of our company?

Jade Taylor says: It is important to provide a reply to any statements made regarding your company but it would be in your best interest that you make contact with us first. We will be able to assist you in

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Will the doctor be able to consult with a guest via email?

Jade Taylor says: When it comes to consultations, communication is of extreme importance. The doctor is unable to physically examine the guest and thus needs to get as accurate an account of his or her condition or symptoms from him

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If we do not have staff cover but are in desperate need of your help, would you be able to assist?

Jade Taylor says: It is extremely important that you cover your staff members in order to have full access to our services and all benefits should something happen to any of them. In the unfortunate event of a staff member

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Who will pay for the guests medication?

Jade Taylor says: If the medication is held by the lodge, camp or hotel staff and offered to the guest out of courtesy (whether suggested by our doctor or not) this would be to the lodge, hotel or camps cost.

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Many of our camps our in very remote areas where comms are very unreliable, how does Atta24 work around this challenge?

Malora Zeller says: Having worked in remote, wilderness areas of Africa for almost 10 years we know and understand very well the logistical challenges our clients can face. One of these often being comms issues. Part of your business preparedness

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What are the different ways in which we will be able to communicate with you?

Jade Taylor says: Besides our 24 hour availability telephonically, we may also communicate with you via email, Skype chat, Skype calls and Skype Video calls (during office hours or when pre-arranged).

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How is the doctor able to help me without examining me?

Megan says: Our doctors are skilled in tele medicine, that is medical consultations that occur over the phone or video conferencing. Through the use of photographs, trained staff members and detailed consultations our doctors are able to assist patients who

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