SATIB had the privilege of breaking ground in terms of providing cover for the tourism industry over 21 years ago. From humble beginnings insuring wild game in transit to private reserves around Africa, SATIB has since developed 5 specialised business units:
- Tourism and Leisure
- Life and Investments
Commercial and Industrial
The values of SATIB were born out of a family business, founded by current Chairman Brian Courtenay in 1990. By rewarding innovation, listening to their client’s needs and tabling these with insurers both locally and abroad, the business was able to develop and secure products to ensure the needs of these specialized markets were customised and catered for.
SATIB, a level 3 BBE status company, have continued in that spirit and today offer the same level of skill, care and diligence to both corporate and private clients around Africa.
Values and Mission
People make a brand – a cliché perhaps but it certainly rings true within SATIB. Most companies have a mission statement that hangs prominently in boardrooms and reception areas. The difference with ours is that we live it!
Our Mission is to provide specialist insurance broking and risk management services to our clients, underwriters and related industry associations in sub-Saharan Africa ensuring peace of mind in terms of risk transfer. We strive to lead the industry through constant innovation, service delivery and efficient claims settlement within these specialist business sectors, whist developing and promoting sustainable business practises within our areas of influence.
At SATIB we respect and encourage innovation and the spirit of entrepreneurship, it fuelled our founding members!
is a broad term but for us it means being at the top of our game. We have chosen to house specialists within each business unit to ensure the highest levels of professionalism and advice. We strive to exceed our clients' expectations by providing quality products and services, delivered with pride in a courteous, efficient and timeous manner.
and integrity are a “must” for a company that offers risk transfer as its cornerstone. We believe in the value of teamwork, undertaken in the best interest of our customers and characterised by a spirit of mutual trust and ethical behaviour. We believe in the decentralisation of responsibility and authority with specific accountability and strict financial controls. We encourage ownership with each member of our team being a shareholder. We are able attract individuals with the self-motivation and
required to deliver the highest levels of service and best advice to clients throughout Africa. Lastly, but most importantly we are driven by a deep seated
that leads us to conduct our business in the most sustainable way possible, constantly looking for further ways to improve our business practise.
A unique value added service is the new GPS mapping system, which enables SATIB and their underwriters to ‘map’ their clients’ properties, in particular those clients who own multiple properties in various African territories or in any particular location, such as multiple camps in a national park. The system also facilitates the mapping of natural disaster exposures such as floods or cyclones as well as lightning strike densities throughout our operational regions. This information can then be used to alert clients of the potential disaster and risk exposure to facilitate appropriate risk transfer or the timely evacuation of guests and staff.
As part of our green commitment SATIB is proud to offer clients digital documents via a secure digital insurance portfolio or if specifically requested the option of receiving traditional ‘hard copy’ policy document. Clients can access their insurance information via SATIB’s intranet 24/7, no matter where in the world they happen to be at the time. Support our commitment to the preservation of the environment and a paper-free office.
Be kept informed of the latest tourism and risk news through our monthly Insight newsletter. SATIB’s Marketing Department sifts through the clutter of news and information on a daily basis to bring you only news that is relevant to your business in a brief, easy to read format every month. Topics are related to client news, green news, risk management, industry updates, asking the experts and SATIB internal news and industry trends and developments. To subscribe to the Insight Newsletter, click
Tourism Tattler Subscription
SATIB clients receive an annual digital subscription to the Tourism Tattler trade journal – a quality monthly publication that keeps you up to date on issues that impact on the tourism trade within southern Africa. To subscribe to the Tourism Tattler, click
SATIB regularly print information booklets on risk and insurance issues. Copies of these booklets can be requested by clients for distribution to their staff or by tourism related associations for distribution to their members.
License disk holders are hard to come by so SATIB have printed their own, which are available to clients on request at no extra charge.
Seal of Approval
SATIB provides their clients with an innovative “SATIB Insurance Brokers – Certified” seal of approval logo, which is available on request for use on marketing material. The website version of the logo has a ‘mouse over’ pop-up window that testifies to the fact that your company’s insurance complies with the minimum tourism industry requirements and with the EC Directive on Travel Trade Act.
Our SATIB24 Crisis Call is a critical incident management service with an insurance component ONLY available to SATIB clients. It forms an integral part of our African presence and can be coupled with medical emergency evacuation policies that can cover guests, staff or both.
Critical incidents impose a threat of loss – something bad happening that may cost life, limb, and money, loss of reputation, property or asset damage or business interruption. Management of these situations by our specialist team minimise the loss and maximises the outcome. It is about taking the “luck factor” out of incidents and doing the things that stack the odds in your favour.
The field of litigation has changed somewhat with liability becoming an onerous threat to all markets and for this reason we offer additional support by taking the load off your shoulders by managing the incidents and controlling exposure.
BENEFITS AT A GLANCE
- Through one number access for crisis help 24/7
- Emergencies are managed by an experienced team
- They will help you make the right decisions
- They will organise appropriate help efficiently and effectively
- Your risk will be minimised
Through proper management, your reputation will be protected and your business will have the best chance of a good outcome following an accident or incident
Type of incidents that SATIB24 handles:
- Medical emergencies- illness or onset of potentially serious symptoms
- Trauma and accidents
- Exposure to blood, poisons or other hazardous materials
- Assault, rape, kidnap or other crime
- Psychologically traumatic events
Fire or other natural disaster
The crisis call centre is manned 24/7/365 days a year by trained facilitators and medical doctors.
*Note: Insurance cover for guest medical intervention is included. SATIB24 Crisis Call for staff is available within South Africa.
SATIB24 Crisis Call is proudly administered by the Africa Incident Management (AIM) Centre.
SATIB have taken the environment seriously from the start. Our founding member himself, Brian Courtenay, was and is a keen conservationist and this ethos has remained central to our operation and influences many of the decisions we make. Environmental sustainability is written into our values and each staff member joining our operation buys into this on arrival.
- We are committed to sustainable business development. We have partnered with the Wilderness Foundation and drive Green Leaf Environmental Standards throughout our organisation ensuring innovation and efficiencies in waste, energy, procurement and water management.
Our aim is to reduce the effects of consumption on the environment and improve upon environmental management and awareness in an eco-friendly manner throughout our scope of influence. The Green Leaf Environmental Standard is an international benchmark which measures environmental and social indicators key to sustainability while inspiring environmental and social change through education, awareness and continual improvement aimed at owners, management, employees and consumers alike.
Our Green promise is to:
- Raise environmental awareness throughout our scope of influence
- Support those who design and construct in an environmentally responsible manner
- Reduce direct environmental operating consumption and costs
- Provide a framework for continual improvement of environmental performance
- Improve the corporate image of our industry
Provide a carbon neutral environmental legacy
SATIB is also proud of its strategic partnership with Fair Trade in Tourism South Africa (FTTSA).
FTTSA operates the world’s first tourism Fair Trade certification programme which examines social, economic and environmental best practice in South African tourism businesses - seeking a balance of all three principles of sustainable development. SATIB endorses this philosophy in their continued support of FTTSA.
Both the Green Leaf Environmental Standards and FTTSA’s six fair trade principles are in alignment with SATIB’s Social Responsibility Charter and we are committed to encouraging our clients to participate in these worthy initiatives, which is imperative if we are to grow a sustainable tourism industry in South Africa.
SATIB provides their clients with an innovative ‘SATIB Insurance Brokers – Certified’ seal of approval logo, which is available on request for use on marketing material. The website version of the logo has a ‘mouse-over’ pop-up window that testifies to the fact that your company’s insurance complies with minimum tourism industry requirements and with the EC Directive on Travel Trade Act.
This seal of approval certifies
that the bearer holds *certificate/s of insurance issued by
Safari & Tourism Insurance Brokers (SATIB) and certain Lloyd's of London Underwriters
, which comply with the European Community Directive (90/314/EEC) and carry one or more of the following minimum cover levels:
Passenger Liability - ZAR 5 million (min) / vehicle / occurance AND / OR Public Liability - ZAR5 million (min) / incident / occurance
Endorsed by the Southern Africa Tourism Services Association (SATSA).
*Subject to Terms & Conditions as set out in the relevant policy documents.
Some of our Clients
“I cannot believe that we had been in business for over 20 years in such a mutually beneficial partnership. While I appreciate time really flies, what dawned on me was the fact that this relationship has existed for so long without any stress or conflict. It is seldom that you can reflect on a partnership where both parties have consistently acted in the mutual interest of both parties and what pleases me more is that SATIB and their family, in my humble view, holds our business close to their hearts.
In our business the potential liability risk arising from both damage to asset and injury to our guests is significant. Without exception, SATIB has done a wonderful job to help professionally manage this exposure in our business. For this, and for much more, I would like to thank you all and wish you many more prosperous years ahead.”
Andy Payne – CEO – Wilderness Safaris
"SATIB have delivered a dedicated service and developed the right cover for our growing needs.
SATIB have treated us as a partner and not just another client they can obtain revenue from.
SATIB have understood the necessity for specialise insurance in the travel industry."
Russel Friedman – Founding Partner – Wilderness Safaris
"Just a small note to let you know what swift and speedy service we have received from your staff. It has been and always will be a pleasure dealing with them."
Maureen – Barra Lodge
"I wanted to drop you a quick note to inform you that we at Quality Vacations Club are extremely impressed with the service that we are receiving from Natasha Heyns at your Johannesburg office. I felt it necessary to inform you of this, as in this fast paced world that we live in today, all people do is take the time to complain and I think that hard working staff sometimes get overlooked."
Rynette Kachelhoffer, Human Resources Manager – Quality Vacation Club
As with most companies that have been around for a few decades change is not only inevitable, it is entirely necessary. SATIB has grown from its humble beginnings and so has the brand. July 2011 saw a facelift for the well-loved logo and branding displaying the cleaner, crisper, more professional look and feel the company now portrays. The colours red and black are dominant, strong and corporate with the foundation of green displaying our consideration for the environment and continued efforts towards sustainable business.
What Inspires Us
We at SATIB believe that insight sets us apart from the rest. There are a lot of insurance brokers out there with similar products and similar services. What sets our team apart from the rest is our hunger to learn more about your needs, the mindset and devotion of our team, the constant innovation and our desire to excel. As with any company displaying longevity, we are inspired by our clients, their businesses and experiences. It is through them that we continue to learn, grow and improve.
What we Read
- Why we Want you to be Rich by Donald Trump & Robert Kiyosaki
- Freakonomics by Steven D Levitt
- Good to Great - Why Some Companies make the leap and others don’t by Jim Collins
- Blink: the power of thinking without thinking by Malcolm Gladwell
- Jim Cramer’s Real Money: Sane Investing in an Insane World by Jim Cramer
- Power of the Pride by Ian Thomas
What we Watch
- Blue Planet
- An Inconvinient Truth
Who we Follow
- Ian Player
- Ian Thomas
- Nelson Mandela
Links we Like
- Insure us
- Green Time
As holding company of SATIB Insurance Brokers, The Ivory Group is the controlling facility of various companies and strategic investments. UK company Marketform being its largest shareholder with the rest of the shares being held by the Ivory Group directors and the Ivory Group Staff Trust.
SATIB is committed to achieving and upholding good corporate governance. In this regard, the Directors and management team of SATIB recognise that corporate governance is a business imperative and not a compliance issue. Based on this understanding, the organisational culture encourages all areas of the business to exceed corporate governance requirements in an ongoing quest for excellence, thus ensuring that everything SATIB does is ethical, transparent and capable of standing up to rigorous scrutiny.
SATIB’s success can be attributed to its financial discipline. All financial requirements are prepared in accordance with generally accepted accounting practices and in strict compliance with the Companies Act.
These controls are designed to provide assurance regarding the integrity and reliability of all financial matters, especially with regards to assets being adequately safeguarded against material loss and transactions being properly authorised and recorded. There is an appropriate segregation of duties through clearly defined lines of accountability and delegation of authority.
SATIB Complaints Procedure (Download PDF - 324kb)
SATIB Conflict Of Interest Management (Download PDF - 504kb)